There is a new edition of this book available Human Resource Management: An Applied Approach, 3e.


by Phillips, Gully

ISBN: 978-0-9988140-1-8 | Copyright 2019


Although some students will go on to become managers requiring a working knowledge of human resource management (HRM), all students will eventually use this knowledge in some way. This book has been written to prepare both, through personal development to help them all understand HRM in order to optimize the benefit that derives from it. And to make the subject engaging while developing long-lasting impact, we focus on developing both skill andknowledge so students learn how to take action in addition to learning about HRM.

HRM Is Critical to Success

By helping to successfully acquire, deploy, and motivate the right talent, HRM is critical to every manager’s and organization’s success. The central theme of our book is helping you understand how to use HRM to hire, develop, motivate, and retain the right people and bring out the best in employees to execute the company’s business strategy and secure a competitive advantage. Our book is intended for those who are or who might become a manager or an HRM professional. We discuss the roles of HRM professionals, managers, and employees in the design and implementation of effective HRM systems, and include many current examples of how HRM is executed in organizations.

Flexibility Is Necessary in HRM

Because there is rarely a single best way to implement HRM, every chapter has an HR Flexiblity feature that highlights how HR needs to be flexible to best meet the needs of different situations. The Global Issues feature in each chapter discusses how HRM practices differ around the world and how HRM needs to be adapted to best meet the demands of different global and cultural contexts.

 Developing HRM Skills to Become More Effective Managers

Each chapter’s Develop Your Skills feature focuses on improving a specific skill related to that chapter’s topic. By developing your competence and confidence in using important HRM skills, this book will help you become a more effective manager through the better use of HRM tools and practices. The importance of the context of HRM, including laws, ethics, and globalization, is woven throughout the book. How organizations are using various technologies to improve and facilitate the execution of HRM is also described.

Each chapter opens with a Real World Challenge, describing an actual HRM situation faced by a company or manager to highlight the business importance of the chapter’s topic and to prompt reflective reading. The chapters conclude with the Real World Response, which describes how the organization or manager handled the situation to show how the chapter concepts were applied. In addition to the case study contained in each chapter, the Real World Challenge is designed to improve analytical and problem-solving skills.

We wrote this book to be very experiential and to cultivate skill development. Rather than just learning about HRM, we also want you to become better at HRM. Developing your HRM skills will make you a more effective manager and will make your job easier no matter what field you are in. A book-long integrated project, case studies, videos, and numerous exercises develop readers’ personal skills and provide some experience in applying various HR concepts. The Happy Time Toys videos written and filmed exclusively for this book reinforce the relevance of the textbook material and enhance decision-making, analytical, and HRM skills. 

Engaging by Example

We wrote the book to be engaging to read. We include many practical examples, and focus on teaching HRM as it is done today. We also provide many opportunities to develop your HRM-related skills, and we hope that you find these activities to be both developmental and enjoyable. If you have any questions, comments, or suggestions about the book please feel free to contact us at

This book clearly communicates the importance of effective talent management to individual and firm performance. By focusing on the importance of flexibility in applying different HRM methods to find, keep, and motivate the right employees for the company and job, and on the importance of developing HRM skills, this book will prepare readers to effectively use HRM to be better managers and more effective leaders.


Each chapter is supported by a video case that presents a problem or challenge in a hypothetical company called Happy Time Toys. The video case is an excellent tool for sparking discussion and debate about the appropriate course of action. For each case, we provide three response videos that demonstrate decision making from a manager’s perspective and show the outcome of the three decisions. One of the responses is better than the other two, and all the responses illustrate the consequences of different HRM-related decisions. Use the videos in class to prompt discussion on the situation that all students see in the video, or assign them within CourseBank, our homework management and online course system.

Select end of chapter exercises provide questions to use with a collection of company specific videos available on YouTube for students to view and study. The links to these videos are also available within CourseBank.

CourseBank for Homework Management and Online Sections

This book is available with CourseBank, a system that allows instructors to easily assign and automatically grade activities. CourseBank provides a comprehensive and flexible bank of media, assignments, and quizzes. Use it to assign homework that results in students coming to class better prepared, or use it as a turnkey solution for your online section, sparing the time and effort of creating an online course from scratch. CourseBank works with Blackboard, Canvas, D2L, or any other popular learning management system for single sign-on and gradebook integration. Or, if you prefer, use it stand-alone.

Instructor’s Manual

A comprehensive instructor’s manual supports every chapter with the following:

• Chapter Overview

• Learning Objectives

• Detailed Chapter Outline

• Additional comments regarding the Real World Challenge and Real World Response at the beginning and end of each chapter

• In-depth explanation of chapter concepts

• Expanded coverage of the HR Flexibility, Global Issues, Develop Your Skills, Strategic

Impact, and Case Study features

• Answers to end-of-chapter questions and exercises

• Occasional additional exercises, including an Ivey job offer negotiation exercise that students may use for free when this book is assigned for the current class

 Test Bank

A test bank has been carefully developed to cover every learning objective and term for each chapter. It presents multiple-choice and true/false questions that are compatible with any learning management system. Knowledge questions and application questions are included at a variety of difficulty levels. Multiple essay questions and answers are also provided for each chapter.

 PowerPoint Slides

A Microsoft PowerPoint deck of slides for each chapter provides robust coverage of the key chapter topics, along with text figures, tables, So What? items, and end-of-chapter questions and exercises.

eBook and Loose-Leaf Options

To provide students with lower-cost options, this edition is also available in loose-leaf and digital formats. The loose-leaf edition may be ordered through your campus bookstore, just like any other textbook. Students may also purchase it directly from our website,

We also offer a value-priced ebook directly from your bookstore, our website, RedShelf, or VitalSource. The price and usage terms are the same regardless of which source you prefer 

Expand/Collapse All
PART ONE The Importance and Context of Human Resource Management (pg. 1)
1 Strategic Human Resource Management (pg. 2)
2 The Role of Human Resource Management in Business (pg. 32)
3 The Legal Context of HRM (pg. 64)
PART TWO Planning and Staffing (pg. 99)
4 Analyzing Work and Human Resource Planning (pg. 100)
5 Sourcing and Recruiting (pg. 136)
6 Selection and Hiring (pg. 168)
PART THREE Training and Performance Management (pg. 205)
7 Training and Development (pg. 206)
8 Performance Management (pg. 240)
PART FOUR Managing Total Rewards (pg. 279)
9 Base Compensation (pg. 280)
10 Incentives (pg. 310)
11 Benefits (pg. 338)
PART FIVE Managing the Work Environment and Increasing Employee Engagement (pg. 363)
12 Creating a Healthy Work Environment (pg. 364)
13 Creating Positive Employee–Management Relations (pg. 396)
14 Managing Engagement and Turnover (pg. 426)

Jean Phillips

Jean Phillips is a professor of Human Resource Management in the School of Labor and Employment Relations at Penn State University. Jean earned her PhD from Michigan State University in Business Management and Organizational Behavior. Her interests focus on recruitment, staffing, and the processes that lead to employee and organizational success. Jean was among the top 5 percent of published authors in Journal of Applied Psychology and Personnel Psychology during the 1990s, and she received the 2004 Cummings Scholar Award from the Organizational Behavior Division of the Academy of Management. Jean is also a Fellow of the Society for Industrial and Organizational Psychology.

Jean has published more than fifty research articles, chapters, and books, including Strategic Staffing (3e, 2014), Organizational Behavior (12e, 2016), Human Resource Management (2013), Managing Now (2008), and the five-book Staffing Strategically (2012) series for the Society for Human Resource Management (SHRM). Jean was also the founding coeditor of the Organizational Behavior/Human Resource Management series for Business Expert Press. Her applied work

includes leveraging employee surveys to enhance strategic execution and business performance, developing leadership and teamwork skills, and creating and evaluating strategic recruitment and staffing programs. Jean has taught online and traditional courses in Human Resource Management and Organizational behavior in the United States, Iceland, and Singapore.

Stan Gully

Stan Gully was a professor of HRM in the School of Labor and Employment Relations at Penn State University. Stan held M.A. and PhD degrees in industrial/organizational psychology from Michigan State University and was a fellow of the Society for Industrial and Organizational Psychology. He has authored, coauthored, edited, or presented numerous papers, books, and book chapters on a variety of topics, including motivation, leadership, team effectiveness, strategic staffing and recruitment, and training. He was a coauthor of SHRM’s Staffing Strategically series and a founding coeditor of the  Organizational Behavior/Human Resource collection of Business Expert Press. Stan won awards for his teaching, research, and service.

Stan taught courses at the undergraduate, master’s, executive, and PhD levels covering a wide range of topics, including team effectiveness, leadership, organizational learning and innovation, staffing, HRM, talent management, training, and statistics. He taught using traditional and hybrid technologies in the United States, Iceland, Singapore, and Indonesia. His applied work included, but was not limited to, designing leadership training programs, implementing team communication interventions, delivering interviewing skill workshops for HRM managers, implementing a strategic workforce planning intervention, creating a multisource feedback system, and working in management at UPS. Sadly, Stan Gully passed away in the fall of 2017.

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