Return Policy

Digital Products

Fullfillment of individual direct/student sales and returns are managed through our preferred partner company, Ublish, LLC.

Customers will receive a full refund on their purchase of Digital Products if the return request is received within 14 days of purchase. This includes digital products which are purchased as an access code, online courses, eBook or other digital product subscriptions. To obtain a refund, the customer will be required to fill out a support ticket and supply their order information to Customer Support on the Support Helpdesk.

Physical Products / Printed Books

Fullfillment of individual direct/student sales and returns are managed through our preferred partner company, ublish, LLC. Individual direct/student sales that are purchased through the Chicago Business Press site will receive a full refund on the purchase price and any applicable taxes that were charged. Ublish, LLC does not charge a restocking or return fee. Ublish, LLC does not refund shipping costs.

To obtain a refund, the customer will be required to fill out a support ticket and supply their order information to Customer Support on the Support Helpdesk and request a Return Tracking Number.

Individual direct/student sales of physical products/printed book returns MUST satisfy ALL of the following conditions:

  • Returns received without a Return Tracking Number will not be accepted.
  • Product must be purchased directly from Chicago Business Press only.
  • Returns must be in saleable condition, in their unbroken, original shrink-wrap unless there is a manufacturer material defect.
  • Products that have been opened, used, or altered will not be accepted for return or exchange. Open or re-wrapped books will not be accepted.
  • Return requests must be sent within 21 days of the original purchase date.
  • Returns must be received with 7 days of receiving a Return Tracking Number.

ALL RETURNS must satisfy the following:

  • Returns should be shipped prepaid by traceable means. We are not responsible for lost books.
  • Returns must reference the original invoice number(s).
  • Defective product must have prior authorization and must follow the returns instructions given.

We WILL NOT accept, and will return at customer’s expense:

  • Damaged or defective products received without prior authorization (including those damaged in transit)
  • Products received that had been given as complimentary copies to professors or aides
  • Open or unsealed books. Re-wrapped books will NOT be accepted.
  • Used books
  • Unauthorized returns
  • Anything received that does not follow the outlined policy.

Direct / Student Returns Address:

Ublish, LLC
Chicago Business Press Returns
4 N. 3rd Street
Saint Charles, IL 60174

General Product Policy

100% of a reseller’s or wholesaler’s (“purchaser,” “account” or “you”) eligible purchases of Chicago Business Press's regular (non-custom) active and out-of print-products purchased directly from Chicago Business Press may be returned for credit or refund, provided the return is received undamaged and in resalable condition, at our returns address, within 12 months of the original invoice date. Prior authorization is not required.

Titles Ineligible for Return and Credit

  • Returns that are damaged or otherwise not in condition to be resold as new, such as books with bent or crushed corners; scratched, abraded or bent covers; torn, missing, or folded pages; or the presence of stickers or adhesives.
  • Chicago Business Press is the sole judge of whether a product is damaged or otherwise not in a condition to be resold as new.
  • Damaged books will be returned to the bookstore at the bookstore's expense.

Credits and Refunds

Credit and refunds for eligible returns will be issued at the invoiced price or at the most recent invoiced price for the title according to Chicago Business Press’s record of the account’s purchase history.

Superseded Editions

Superseded editions must be returned by April 30 of the copyright year of the new edition or within 90 days of the new edition’s publication date, whichever is later.

Damaged Titles Received by Purchaser

Titles damaged in transit to the account must be reported immediately to Chicago Business Press so that a claim can be filed against the carrier or our insurance. Collect or third-party shipments that are damaged in transit are the responsibility of the carrier and store.

Non-Compliance

Chicago Business Press reserves the right to review and reduce or suspend returns privileges and ordering privileges for accounts that persist in:
Procuring, offering, or distributing counterfeit copies,
Procuring, offering, or distributing copies of International Editions and/or Internationally sourced products not sold by Chicago Business Press for sale in the U.S.,
Attempting to return other product that is ineligible for return.

Restocking Fee

There is no restocking fee for returning eligible products to Chicago Business Press at the address above. However, a restocking fee of $20 per carton may be assessed for returns sent to the wrong address.

Freight Charges

Returns freight charges are the purchaser’s responsibility.

Returns Address:

Chicago Business Press
c/o Ware-Pak, LLC
2427 Bond St
University Park, IL 60484
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